KO
Kelly O
1 reviews | Active since Jul 2013
31 Oct 2015, 06:01
empty promise
head office agreed to activate my membership for November. I had already paid for November. The branch will not activate my membership despite being instructed by head office. I have been told to call a staff member to open for me every time I want to come in to the gym. This doesn't sound right. Why do I have to struggle every time I want to train?
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Replies (1)
Virgin Active South Africa's replyOfficial
02 Nov 2015, 15:44Hello kellea,
I have tried to touch base with you via your mobile phone but only managed to leave a voice message.
On behalf of Virgin Active I would like to apologise for the inconvenience caused.
Please look out for an email from me providing you with feedback.
Should you require any further assistance please feel free to contact me directly.
Kind regards
Robyn
I have tried to touch base with you via your mobile phone but only managed to leave a voice message.
On behalf of Virgin Active I would like to apologise for the inconvenience caused.
Please look out for an email from me providing you with feedback.
Should you require any further assistance please feel free to contact me directly.
Kind regards
Robyn
Virgin Active South Africa's reply02 Nov 2015, 15:44
Official
Hello kellea,
I have tried to touch base with you via your mobile phone but only managed to leave a voice message.
On behalf of Virgin Active I would like to apologise for the inconvenience caused.
Please look out for an email from me providing you with feedback.
Should you require any further assistance please feel free to contact me directly.
Kind regards
Robyn
I have tried to touch base with you via your mobile phone but only managed to leave a voice message.
On behalf of Virgin Active I would like to apologise for the inconvenience caused.
Please look out for an email from me providing you with feedback.
Should you require any further assistance please feel free to contact me directly.
Kind regards
Robyn