EMBARRASSMENT at he club

i am so embarrassed and annoyed by virgin active. i have a membership with the fitness club and running on debit order for the past few months and everything was going well but last month end of August the didn't debit on the ordered date, then i went to the club and was denied access due to the fact my account was in arrears. they tried to debit on the 1st of September instead of the 25th of August and found that my account had insufficient funds and when i called their customer service line i spoke to Phumeza who then transferred me to her team leader Damon and Damon told me that its MY responsibility to check if my debit order went through and not Virgin actives and that he apologies on behalf of the club and i told him i was embarrassed and annoyed that i was not notified that my account was in arrears. for me this did not help me at all that virgin active will not take responsibility for someone within the company not doing their job and then putting the blame on me and my bank for the debit order not going through while all the other debit orders went through without a problem and i did not change my bank or anything like that. I HATE EMBARRASSMENT and i feel everyone feels the same so i do not want to ever do business with a club like this in my life. They failed to apologies even take acknowledgment and rectify the problem. Therefore im done with them. I will make it my mission to advice people to never do business with that club.