*****ed by Virgin

I am writing to express my disappointment and frustration regarding the recent handling of my membership with Virgin Active.

Approximately two years ago, I availed of a compelling Black Friday offer from Virgin Active, securing a one-year membership at a highly competitive rate, allowing me access to any gym withinhe country. As the end of the contractual term approached, regrettably, I found myself unable to sustain the higher tariff required to keep a contract going, prompting me to cancel my membership.

Subsequently, I was contacted by a representative from Virgin Active, offering a retention deal which mirrored my previous agreement, coupled with an enticing incentive of the first four months at a reduced rate. Naturally, I accepted this offer, appreciating the opportunity to continue my fitness journey.

However, complications arose when attempting to access alternative gym locations for my work-related travels. Despite numerous attempts to rectify the issue through the call center, I was met with discourtesy and unprofessionalism from a particular representative. Despite assurances of resolution and promises of callbacks, no action was taken, leaving me in a state of limbo

The intervention of a more empathetic colleague and the supportive gesture from the staff at Danefern Virgin Active temporarily assuaged my concerns. Yet, upon returning to the branch, I had to explain the story again (for the 6th time now) and was still given grief.

To compound matters, upon reviewing my bank statements, it has come to my attention that I have been consistently charged the full membership fee, contrary to the agreed-upon discounted rate.

The lack of cohesion and communication within Virgin Active's customer service apparatus has left me profoundly disheartened. Moreover, the considerable expenditure on telecommunication expenses in pursuit of resolution only exacerbates my dismay.

To be clear, I am so upset and really disappointed.