Eco park virgin Active

Purchased a member ship on upon arrival at the chosen club I was treated horrible for buying online rather then at the club I was not on-board distestfu treatment I communicate this to the sales person requesting movement of the memberships which went unattended for day until I started receiving harresing phone calls that made me further uncomfortable wanting Me to come to the club further asked I be moved during this time I'm not really able to gym and My emails are going unanswered I gave the club two alternative which is yo cancel move me they canceled no communications. Of my refund a debt goes off without my knowledge and still no cancellation documents or even refund I had to send more emails that went unanswered I'm extremely disappointed and frustrated st this treatment , the escalation has also not been any help whatever so ever