Dual standards for members for pre pay there whole membership.

<p>After getting numerous calls from various Virgin Active sales representives about discussing my renewal options, I was told I can opt to continue month to month. The sales rep contacted me via whatsapp again to find out what I would like to do, and I indicated I wanted to go month 2 month which he agreed to.</p> <p>Today I went into the club to opt for this option just to be told I cannot because I choose to pre-pay the whole amount for the year. And he had a 1yr option ready for me, exactly what I said I did not want.</p> <p> </p> <p> Allthough this option is clearly stated in my signed contract that at the end of a membership term a member can opt to continue on a month to month basis.</p> <p> </p> <p>Just plain bad customer service. </p>