1 reviews | Active since Jul 2013
DRASTIC CHANGE IN POLICY
I have been a member at Virgin Active Bluff on and off for nearly 7 years. During November of 2013 I enquired about how to cancel my account because I could not afford the fees anymore and it was explained to me that I could 'freeze' my account for 3 months during which time no fees would be deducted and I would not be able to use the gym. This was the perfect solution to my problem. I recently rejoined the gym however due to personal circumstances I am going to be moving to a different location and need to save money for a deposit and also won't have time for gym while I am busy moving. So I phoned to freeze mine and my husbands accounts for 3 months while we move and transfer our memberships. I am then told yes, we will freeze your account for 6 months (not the usual 3) and we will still deduct half of your fee amount every month. Since when has this been the policy and why were members not notified?? My husband has been a member for the past 18 months and he never received any correspondence about this. It is outrageous! You can't use our gym for the 6 months but we will still take money. PATHETIC to say the least. As soon as this membership is up I will NEVER return
Thank you so much for taking my call this morning.
On behalf of Virgin Active I would like to apologise for any frustrations caused.
Our freezing option is a value added service that we provide to our public member's when they are unable to attend the gym for a certain period of time. the is a monthly fee attached to this service and member's are allowed to freeze their contacts for a maximum period of 6 months at a time.
Both your contract and your husbands contracts have been frozen for 3 months starting the 1st April 2015 until 30 June 2015. The memberships will automatically reactivate on the 1st July 2015.
Kindest regards
Robyn
Thank you so much for taking my call this morning.
On behalf of Virgin Active I would like to apologise for any frustrations caused.
Our freezing option is a value added service that we provide to our public member's when they are unable to attend the gym for a certain period of time. the is a monthly fee attached to this service and member's are allowed to freeze their contacts for a maximum period of 6 months at a time.
Both your contract and your husbands contracts have been frozen for 3 months starting the 1st April 2015 until 30 June 2015. The memberships will automatically reactivate on the 1st July 2015.
Kindest regards
Robyn
