Double Payments

I approached Planet Fitness at the Wonderpark Club as they were running a promotion.<br> I clearly indicated that I wanted to join through the Momentum Multiply although I didn't have my membership number. I was convinced to sign up regardless and was assured the direct joining fee would be refunded once I brought the Multiply details.<br> The joining fee has not been refunded after the switch to Multiply and Virgin directly debited a duplicate subscription even after the cancellation of the initial contract. <br> I logged a query as I felt cheated. <br> I was called wrt the resolution of the query and my banking details noted and was promised a payout within 7 days. <br> I was surprised to find out that he company rejected my claim when I inquired after the SLA period had passed without any feedback