MM
Mujahid M
1 reviews | Active since Mar 2009
03 Mar 2015, 09:34
Double debitting my account
Last month i upgraded from a month-to-month club membership to a premier club membership.The salesperson told me that my previous club membership was now cancelled.My account was debited on the 01 March 2015 with both subscriptions of R400 and R610.Please refund my R400 and cancel the previous club membership.
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Replies (1)
Virgin Active South Africa's replyOfficial
03 Mar 2015, 12:15Hello mmarais,
Thank you so much for taking my call today.
On behalf of Virgin Active I would like to apologise for the inconvenience caused to you.
As per our telephonic conversation today, you were debited on your public contract because you only converted onto your new contract after our debit order cut off date.
I have now processed your refund and you may allow 48 working hours for the funds to reflect.
Should you require any further assistance please feel free to contact me directly on ***.
Regards
Robyn
Thank you so much for taking my call today.
On behalf of Virgin Active I would like to apologise for the inconvenience caused to you.
As per our telephonic conversation today, you were debited on your public contract because you only converted onto your new contract after our debit order cut off date.
I have now processed your refund and you may allow 48 working hours for the funds to reflect.
Should you require any further assistance please feel free to contact me directly on ***.
Regards
Robyn
Virgin Active South Africa's reply03 Mar 2015, 12:15
Official
Hello mmarais,
Thank you so much for taking my call today.
On behalf of Virgin Active I would like to apologise for the inconvenience caused to you.
As per our telephonic conversation today, you were debited on your public contract because you only converted onto your new contract after our debit order cut off date.
I have now processed your refund and you may allow 48 working hours for the funds to reflect.
Should you require any further assistance please feel free to contact me directly on ***.
Regards
Robyn
Thank you so much for taking my call today.
On behalf of Virgin Active I would like to apologise for the inconvenience caused to you.
As per our telephonic conversation today, you were debited on your public contract because you only converted onto your new contract after our debit order cut off date.
I have now processed your refund and you may allow 48 working hours for the funds to reflect.
Should you require any further assistance please feel free to contact me directly on ***.
Regards
Robyn