Double debits and no Customer service at all from virgin active

I cannot express in words how upset I am with virgin active, from the time I had signed up they false advised me just to get me to sign up and I trusted them, biggest mistake I have ever made. On signing up the sales manager (faheem) of the virgin active pavilion Durban assured me that I can change my debit order date which will suit me better but I must just let the 1st debit order run on the date that they normally debit on, so I let it run on that date for the first 2 months and then decided to change it, so I try to get ahold of the call center which I never got through to on my own, then I had to go to the gym during my working hours to call there customer service center from there gym because I was also told buy staff there that you can only get through if you call from the gym and there call center is only open Monday to Friday till 5pm so the only time I get a chance to go is my working hours which is not on, so I speak to the consultant and he assured me my debit order date is changed and only one debit will run, so the debit runs and they double debit me in the same month, again I have to take time from my busy life to go call the help center again, I speak to the next consultant she could not help me as she had to speak to higher authority and says she will get back to me but no one does, so for the 3rd time I have to take few hours of work to go to the gym again in my working hours call the helpline and at this point I get embarrassed evrytime I attended gym because they say my account is in areas and I have to constantly explain my entire situation at reception infront off other gym members, so I explain to the 3rd guy he assured me evrything is sorted and he changed my debit date and I will not be double debited, so now ont the 28th of May they debited me and on the 31st of May another debit in the same month, 😠😡😤😤😠 I am fuming because I cannot take more of my time to go and call there customer service as I am working and I send emails which no one replies to and on top of that virgin active is not compensating me for the 2 extra debits that went of in the same month that my bank is charging me for the unpaid debits, Please guys be evry careful when signing up with virgin active I suggest recording every conversation with them!!!!!!!!!!