OF
Orisha F
1 reviews | Active since Jul 2015
02 Jul 2015, 17:15
Double debits
There is currently no funds in my account and my debit order was cancelled, to my understanding the next debit should go off on the 15th? Why did it go off twice in one day? I recieved another email to say its been deducted. I know its my responsibility to ensure funds is there but why twice in one day? Its 100 everytime there is no funds? If there is no funds on the 30th, did I authorise a deduction on the 2nd? and 2 debit orders??<br> I dont remember I did I also refuse to hold the line for 20 minutes. Please sort this out or call me to make alternative plans. Ridiculous.
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Virgin Active South Africa's replyOfficial
03 Jul 2015, 12:31Hello ferndale,
Thank you so much for taking my call today.
On behalf of Virgin Active I would like to apologise profusely for the inconvenience caused to you.
As discussed, your account has been rectified and the matter is being addressed internally.
Kindest regards
Robyn
Thank you so much for taking my call today.
On behalf of Virgin Active I would like to apologise profusely for the inconvenience caused to you.
As discussed, your account has been rectified and the matter is being addressed internally.
Kindest regards
Robyn
Virgin Active South Africa's reply03 Jul 2015, 12:31
Official
Hello ferndale,
Thank you so much for taking my call today.
On behalf of Virgin Active I would like to apologise profusely for the inconvenience caused to you.
As discussed, your account has been rectified and the matter is being addressed internally.
Kindest regards
Robyn
Thank you so much for taking my call today.
On behalf of Virgin Active I would like to apologise profusely for the inconvenience caused to you.
As discussed, your account has been rectified and the matter is being addressed internally.
Kindest regards
Robyn