Double debited

I am so livid with Virgin Active. They have been taking freeze amounts on my account for a while, okay cool I had no problem with that cause my partner hasn't been to the gym plus lockdown happend. All of a sudden early Jan I get an sms saying my account is in arrears and I should settle it. I call to find out what is going on, I get told I owe full membership and they tried to debit it on the 29th of December, mind you that is not even my debit day. So I ask them why they did that without even notifying me as the payer that the account is unfrozen??? Then the lady by the name of Andy said no they will debit the full amount in Jan, mind you my partner is still not going to gym. Come my debit day date they double debit me full membership amounts. I am livid at the incompetence of Virgin Active. I will never ever remmcommend this place to anyone. I want my money back!!!!!