Double Debit. Unhappy Customer. No Feedback. Sies!!!

Double debit on my *** of July and 31st of July 2021.

Complaining on behalf of my spouse

Phoned in, spent nearly 30min holding. Finally, someone answered.

The Story:

Convinced my spouse to join me at the gym, fun activities we can do together. Still convinced this was a good idea, however, your billing has lead me to this awful review I'm about to give you.

She joined end June or begin July. No fee to join was the promotion Virgin active is running - Great, no complaints there.

15th of July : -R260, this is odd as we clearly stipulated that deduction to go off on the 27th of each month. On top of that FNB charged me R135 penalization fee, because I didn't have money in that account at the point. Which btw wasn't necessary, cause there wasn't supposed to be a deduction.

I then sent an email to *** with my dilemma - no response. *** - no response.

At this point, I'm now a little bit annoyed more than I was before.

Phoned in today 2021/08/02. I was told that she cannot find my spouse account with her ID # or cellphone number. How are you then deducting money if she does not have an account with Virgin active. Now there's a double debit and you can't help me.

What to do?

I'm highly agitated at this point.

Regards Angry customer