PD
Paul D
1 reviews | Active since Nov 2015
18 Nov 2015, 12:53
Double Charging and Ignoring correspondence
I upgraded my membership and signed a debit order for R201.00 per month. According to Virgin Active, there is a 1 month payment outstanding. I have been trying to resolve this for months without success. My e-mails are ignored. Without informing me, my visits to the gym are no longer recorded for Vitality purposes.
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Replies (1)
Virgin Active South Africa's replyOfficial
18 Nov 2015, 14:20Hello salladluap,
Thank you so much for taking my call today.
On behalf of Virgin Active I once again would like to apologise for the level of service received and the frustration caused during this time.
As discussed, I have sent you an email confirming the current status of your membership.
Should you require any further assistance please feel free to contact me directly.
Kind regards
Robyn
Thank you so much for taking my call today.
On behalf of Virgin Active I once again would like to apologise for the level of service received and the frustration caused during this time.
As discussed, I have sent you an email confirming the current status of your membership.
Should you require any further assistance please feel free to contact me directly.
Kind regards
Robyn
Virgin Active South Africa's reply18 Nov 2015, 14:20
Official
Hello salladluap,
Thank you so much for taking my call today.
On behalf of Virgin Active I once again would like to apologise for the level of service received and the frustration caused during this time.
As discussed, I have sent you an email confirming the current status of your membership.
Should you require any further assistance please feel free to contact me directly.
Kind regards
Robyn
Thank you so much for taking my call today.
On behalf of Virgin Active I once again would like to apologise for the level of service received and the frustration caused during this time.
As discussed, I have sent you an email confirming the current status of your membership.
Should you require any further assistance please feel free to contact me directly.
Kind regards
Robyn