Double charged for membership fees... again!

Once again we’ve been charged twice for a Virgin Active Membership and not gotten any help for the issue.

We recently went from Virgin Active Premier to Vitality and was charged twice for the October membership.

After querying why we got told that refunds are done on the 7th of the month and that we should see the funds shortly after.

Alas... nothing.

This is the second time we are experiencing the same problem. The previous occurrence happened when changing bank accounts. Both accounts were debited and we had to reverse the payments manually with the bank. The account was then put into arrears and bank statements had to be sent etc.

Months later we decided it wasn’t worth it to fight anymore but it’s now happened again.

Virgin Active SA is incredible and we love the facilities but are tired of being ****** for membership...