SN
Sithandwa N
1 reviews | Active since Dec 2014
03 Mar 2016, 14:50
Double billing
On the 4th of February my husband Albert Otabil was billed twice by Virgin Active. The reason being that they billed him on the expired passport as if its another individual. we went to Germiston Virgin Active they promised they have rectified the problem, we will get the money back after 7 working days. We went again it was the same stories till today we havent received our money back. Please may you help.<br> My husband's cell number is *** and mine is ***, my id number is *** its linked to our membership for the gymn
Helpful (0)
Replies (1)0
Replies (1)
Virgin Active South Africa's replyOfficial
04 Mar 2016, 10:21Hello Sithandwa6181,
Thank you for taking my call earlier.
I can confirm that we have processed your husband's refund on the 24th of February and that it will reflect in his bank account up to seven business days after payment.
Please accept my sincere apologies for the delay.
Regards,
Dave
Thank you for taking my call earlier.
I can confirm that we have processed your husband's refund on the 24th of February and that it will reflect in his bank account up to seven business days after payment.
Please accept my sincere apologies for the delay.
Regards,
Dave
Virgin Active South Africa's reply04 Mar 2016, 10:21
Official
Hello Sithandwa6181,
Thank you for taking my call earlier.
I can confirm that we have processed your husband's refund on the 24th of February and that it will reflect in his bank account up to seven business days after payment.
Please accept my sincere apologies for the delay.
Regards,
Dave
Thank you for taking my call earlier.
I can confirm that we have processed your husband's refund on the 24th of February and that it will reflect in his bank account up to seven business days after payment.
Please accept my sincere apologies for the delay.
Regards,
Dave