Double billed and poor service!

I recently joined the club in January 2016 and worked with a sales rep named Joe who signed me up around the second week of Jan. I stayed in contact with him as we agreed that I would make the once off fee of R1450 by the end of Jan in order to activate Vitality (which we did on the 30th of Jan). In the beginning of the month I was was billed R177.50 as expected for Vitality, but then another R710 which was for another \normal\" monthly membership. hence I now somehow have two memberships on my name for myself???<br> <br> When I requested a refund, Joe said that he cant do anything and he cant see that my account has been debited twice. I later made contact with the Club Manager who informed me that Joe should of informed me of the debit allready being loaded and that I can be assured that the refund will take place on the 7th of Feb.<br> <br> It's the 12th and still no refund. I went back to the club and spoke to Molefe who informed me that he would get the manager to call me immediatly to discuss the refund and provide me with an explanation of why this process is so tedoius, yet no one has called and I still have not been refunded my R710.00.<br> <br> This is not what I expected from Virgin Active..."