sM
shimy M
1 reviews | Active since Jun 2012
12 May 2015, 09:57
Double billed
On the 1st of may Virgin active double billed me. I called on Monday the 4th and after being on hold for what felt like hours I finally reached a consultant and was told I'd be refunded on the 9th. Today is the 12th and I have received no refund or communication from Virgin active.
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Replies (1)
Virgin Active South Africa's replyOfficial
12 May 2015, 10:34Hello lily87,
Thank you so much for taking my call today.
On behalf of Virgin Active I once again would like to apologise for the timeframe it has taken for you to receive your refund.
As discussed, your refund has been processed today for pay-out, please allow 48 to 72 working hours for the funds to reflect in your bank account.
Should you require any further assistance in the future, please feel free to contact me directly.
Regards
Robyn
Thank you so much for taking my call today.
On behalf of Virgin Active I once again would like to apologise for the timeframe it has taken for you to receive your refund.
As discussed, your refund has been processed today for pay-out, please allow 48 to 72 working hours for the funds to reflect in your bank account.
Should you require any further assistance in the future, please feel free to contact me directly.
Regards
Robyn
Virgin Active South Africa's reply12 May 2015, 10:34
Official
Hello lily87,
Thank you so much for taking my call today.
On behalf of Virgin Active I once again would like to apologise for the timeframe it has taken for you to receive your refund.
As discussed, your refund has been processed today for pay-out, please allow 48 to 72 working hours for the funds to reflect in your bank account.
Should you require any further assistance in the future, please feel free to contact me directly.
Regards
Robyn
Thank you so much for taking my call today.
On behalf of Virgin Active I once again would like to apologise for the timeframe it has taken for you to receive your refund.
As discussed, your refund has been processed today for pay-out, please allow 48 to 72 working hours for the funds to reflect in your bank account.
Should you require any further assistance in the future, please feel free to contact me directly.
Regards
Robyn