Don't trust Virgin Active!

I tried closing my account within 1 month of joining because of bad service, and i was told the cool-off period has passed. So i had to pay for an entire 12 months without actively going to gym once.

I decided to just pay the settlement fee as i did not want to deal with the stress of fighting this. I spoke to a call centre agent and arranged to pay the settlement amount off for the next 8 months, after 3 months of paying a smaller amount (similar to a payment holiday).

Now, its January 2025, i have effectively made the last payment in December, but they are still deducting money from me.

I called them to query, and *** is saying there is no info on their side stating that i have cancelled or made plans to. I asked them for the recording where i made these arrangements that i want to cancel, they say it was sent to my local branch. I get in my car, drive to the branch only for the manager to tell me there is no recording?

I called virgin active this morning ***), and while i am explaining everything, the phone gets dropped in my ear?