Don't sign up with Virgin Active N1 City.

In January 2022 sales agent Dayaan Du Plooy from N1 City Goodwood assisted us, gave us this awesome pitch hence why we signed up but from the moment we signed up the service became pathetic in all areas. We were offered first 2-3 months free yet was billed 1st Feb and again March. It took over a month with constant follow-ups for me to get my money back. Quoted amount to billing amount was also wrong so I needed to fight about that too. Spoke to Rushda Abrahams, Mongezi Hoho, Dayaan Du Plooy and Michaela Koopman from the branch and call centre Rihanna and Blanch with everyone being completely .... Attendees at ClubV not interactive with my youngest, how do you then say you assist with babies from 6 months if you can't look after a 2.5 year old, attendees doesn't even pick her up to try and calm her or get her use to the place except 1 attendee that picked her up on my last visit. I asked for the manager Michaela Koopman to call me for the past few months already on several occasions but she doesn't call back. I'm paying 6 months already for gym fees but haven't been able to gym for longer than 5 minutes because no one tries with daughter and manager doesn't either get back either. Paying 6 months for something I cannot use. I don't recommend Virgin Active especially the N1 City Branch.