DONT JOIN VIRGIN ACTIVE! They will just take your money!

I have never dealt with a business who's customer service is worse than Virgin active!!!!! Honestly I CAN NOT WAIT TO HAVE NOTHING TO DO WITH VIRGIN ACTIVE ! I have been charged membership since September and never offered to have my membership frozen during second wave of the Corona virus where my girlfriend, her mom and myself contracted the virus (I live with them). I have not been to gym once since before lockdown because I have been in isolation for most of this period. I have had to call them since the beginning of January constantly promised to make a plan and then call me back! I have been promised this 6 times by 6 different people. The latest being Tasrique Bowers, some sort of customer service manager. He promised me to call me back on monday, but tipically, no response! I have sent emails and no one has responded! This has been a full month of contacting Virgin Active !I am not a person who writes bad reviews but I have been pushed to this point! DO YOURSELF A FAVOR AND DONT JOIN VIRGIN ACTIVE!!!