Don't join Virgin Active. I promise you will regret!

Don't join Virgin Active. You will regret! 1. They charged me half the monthly fee when I froze my membership, which is not fair. To make it worse it that their sales who got me signed the contract told me that I can freeze membership for free. 2. Very slow response. I called their customer service 1.5 months ago. The rep promised to get back to me in 2 weeks, but she took 1 months to reply and that was only after I called her twice. Then, she only told me nothing she could help me, and I can join the other gym if I want. 3. I called to cancel my membership. The guy who took my call has very bad attitude. He didn't listen to me at all and made me repeat myself again and again, and then eventually hanged up my call.