Don't join Virgin Active gyms

So I joined virgin active last year aug with my vitality, I was leaving the gym this year Feb and asked if I cancelled my vitality does my gym membership also cancel, I got told yes from the gym. So I cancelled my vitality and behold my gym membership never cancelled so I agreed to stay with them for the remainder of the 1 year balance and they even have it on the system that my last is end of JULY 2019. Now to date they have still not cancelled my membership and charging me gym fees every month even though I said cancel and its on voice recording and on the system, yet these dumb@sses don't know how to get this right or even do the job right, they are quick to get you on board but give you no service or even use and ounce of their brain cells to see this error. I suggest no one ever joins virgin rather go to a low budget gym where you wont get this type of ****e service