Don’t go here!

I’m really disappointed with my experience at Virgin Active and feel the need to share this.

Firstly, the constant “maintenance” is becoming frustrating. It feels like every time I go, something important is unavailable. On top of that, the gym is always overcrowded, to the point where it’s nearly impossible to use the facilities properly unless you go extremely early in the morning or right before closing — which isn’t realistic for most people.

What’s even more concerning is the administrative side. When I tried to freeze my membership, it took nearly two months to receive any response, yet my full membership fees continued to be deducted during that time. That’s simply not acceptable.

To make matters worse, when I raised these issues and asked to cancel my membership, I was told I would still need to pay a large cancellation fee. Given the ongoing problems and lack of timely support, this feels very unfair.

I expected better service and support, especially from a well-known gym group. I hope this feedback is taken seriously and that improvements are made for current and future members.