1 reviews | Active since Oct 2012
DON'T EVER SIGN UP WITH VIRGIN ACTIVE GYMS
I have recently signed up at Virgin Active Humewood branch, as this is close to work, without tell our company when our staff bulk signed up that they had intending renovations coming up Now for 4 July to 10 Aug the ablution facilities can not be used, due to renovations, which means i cant use the gym in the mornings before going to work. As my contract is specific to this branch i cant use any other gyms according to the membership now that i have taken them on they say i can use the other branches in the mean time. this is not acceptable to me as i can travel all the way to Greenacres in the morning or afternoons or any time for that matter as it totally out of my way.. Virgin active feel nothing for their customers. I know for a fact that they have offered one of my co workers a certain deal but they refuse to give me the same. according to the customer service agent the branch manager says this was a once off they can't give me the same respect.. REALLY... now i want to cancel my contract with them and they want me to pay 40% cancellation fee REALLY... NOT A CHANCE.. i am not the one at fault here they are.. they knew these renovations were going to take place but still signed us up and willing to take my money every month but i cant use the faciltity WELL SORRY VIRGIN ACTIVE... I WILL TAKE THIS TO EVERY MEDIA OR SOCIAL GROUP I CAN VIRGIN ACTIVE CUSTOMERS ARE JUST A NUMBER THEY COULDN'T CARE LESS
