IT
Ian T

1 reviews | Active since Mar 2011

10 Feb 2015, 16:55

dont change gym, its too much work

we are a family of 6.<br> 2 adults and 4 children<br> children are 14/12/5/2 respectively.<br> <br> we have changed gyms twice from little falls to menlyn to moreleta park and its the same **** different day.<br> the adults get moved but the children don't.<br> <br> I want to see a 2 year old taking himself to gym....really!!!<br> <br> we have to constantly phone and ash to change the kids, or fill in forms at the front desk.<br> <br> now the child aged 12 doesn't have a club v contract either, what happened to it?<br> <br> is a huge frustration and annoyance taking 10 minutes longer just to get in the gym due to us having to sign the kids in manually etc.....<br> <br> now I WANT something for grevience caused.<br> make a plan!<br> <br> this is really **** service from people falling under Richard Brandson's empire.

0
Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply11 Feb 2015, 17:38
Official
Hello iandt,

I have tried to touch base with you via your mobile phone but to no avail.

On behalf of Virgin Active I would like to apologise for the frustration caused to you.

Please look out for an email from me providing you with feedback on your concerns raised.

Kindest regards
Robyn