DON'T BOTHER WITH VIRGIN ACTIVE DURBANVILLE, FIND ANOTHER ALTERNATIVE!

Virgin active Durbanville, is the absolute worst! I am not referring to the gym, I am referring to the staff and admin department.

It is an extremely long story, but we have been trying to get feedback from the department since October!

First it stated that the refund was scheduled for November, NOT DONE! then they overcharged for the month of November, adding to the previous refund already due, December came and left, no refund was made - still waiting on accounts to contact us a promised.

January came and still no refund, no communication received from accounts, and guess what? over charged again!

we were told for the umpteenth time that accounts will contact us, when you follow up they are not in because of "COVID" I don't take the pandemic lightly, but are you telling me you only have one person in accounts and that one person has had COVID 3 times already since October?

Seriously this department is the reason I am considering to terminate my membership!