KB
Kirsten B

1 reviews | Active since Mar 2009

11 Aug 2017, 09:10

Don't call us we'll call you.

<p>I received a missed call from virgin active. In the hopes that it was to survey my gym experience I returned the call. First I was hung up on by receptionist and then the call centre agent hung up on me when she realised I was a fully paid member.</p> <p>WOW and that's just the phone etiquette.</p> <p>As for the gym despite numerous complaints - the equipment isn't checked, there is an infestation and the air conditioner is never on. Oh and now your car is not safe in the parking lot.</p> <p>At least the staff are great and friendly.</p> <p>The manager - non existent though.</p> <p>Only reason I go is because it is close. </p> <p>Doesn't virgin active care about their brand?</p> <p>Oh and please don't call me....im done with empty promises and of course being hung up on.</p> <p> </p>

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