Doing more running around with VA than what I'm actually doing in the gym. Pathetic

For two months now, my rewards tab isn't displaying on my VA App. I've chatted to the call centre, completed the necessary documentation, called the head office, reached out on social media and emailed their escalations email address to sort out this issue; but all I get is a bull**** generic response ("it has been escalated to the IT Department, bla bla bla"). I feel like I'm doing more running around with these people than what I'm actually doing in the gym. I'm not happy at all with the service I've been receiving and to date, no one has made contact with me. It's always the client following up to see where the matter is and what's taking so long. Pathetic service! Am I the only one having no rewards after two months of raising the issue?