Does Virgin Active follow protocol???

As the main member (JJ Magerman) and the responsible person for the account. I fail to understand how my membership could be cancelled due to non payment, but yet my 7 year old son's membership continues (debit order went off my account - hence I did not suspect that my account was in arrears ). I would expect that if the main member's account is cancelled, automatically all subsidiary memberships will be canceled as well and no debit orders will follow.

However, i did make contact with the Club general manager - Montana, Alexia Hornschuh, once i received legal notifications from their attorneys. After a few email exchanges (which I still have in my possession), Alexia proposed a settlement amount of R353. 57 (she gave me a break down) which I accepted and requested that she advice me as to how i should go about the payment. Up to date, I'm still awaiting on her instructions hence I decided to personally return to the Montana branch today, 2018/10/29, to settle the matter. To my surprise, Alexia is on leave and I'm informed that her offer is no longer valid.

Does Virgin Active have a standard protocol? Or does every employee do as they see fit? How is it that several debit orders went off, yet my account is still handed over...????

I'm willing to pay the R353.57 immediately and have my account re-instated as per Alexia's original offer.