Dissatisfied with Virgin Active SA

I am fed up with Virgin Active SA, I have been taken from pillar to post! On the 31st of July 2024 I joined the Club. When I joined i was promised a 25% off discount for the months of October, November & December only if I met the requirements. The lady that helped me sign into the gym membership is Maya and she’s from the call centre her numbers are :076 470 520. Maya told me that I would only qualify for the discount if I went to the gym at least 3 times a month and that I should have sufficient funds on the first of every month when they deduct the premium . I met all these requirements because I went to the at least 3 times in a week and I always have sufficient funds in my account for the premium but I still didn’t get the discount I was promised . When I told Maya about the situation she said I do qualify for the discount and that she will take it up to management. It’s been at “management “ for the past two months now and when I call her to ask about the update she tells me that she can’t help me. Can someone at Virgin Active SA take accountability because the reason why I joined was because of these **** promises that was sold to me!