kN
khulani N
1 reviews | Active since May 2015
26 May 2015, 18:03
Dissapointed with service
A guy by the name of Teboho came to my work place at Tracker head office , He told us the is a special for people with medical aid and it will be a joining fee of R1595 and the monthly subscription will be R65 for the next 24 month. I then signed up for the gym the next thing on the 25th May I was debited R345 which was not the agreement. I am so disappointed on their billing system I would like this to be rectified or for Virgin to cancel my contract with immediate effect.
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Replies (1)
Virgin Active South Africa's replyOfficial
27 May 2015, 15:51Hello khulaningwenya2,
Thank you so much for taking my call today.
On behalf of Virgin Active I would like to apologise for the inconvenience caused.
As discussed, I have sent your details to the club manager at Soweto, Zanele. She will arrange that our sales manager meets with you on Saturday to get your corporate contract done correctly.
Should you require any further assistance, please feel free to contact me again.
Regards
Robyn
Thank you so much for taking my call today.
On behalf of Virgin Active I would like to apologise for the inconvenience caused.
As discussed, I have sent your details to the club manager at Soweto, Zanele. She will arrange that our sales manager meets with you on Saturday to get your corporate contract done correctly.
Should you require any further assistance, please feel free to contact me again.
Regards
Robyn
Virgin Active South Africa's reply27 May 2015, 15:51
Official
Hello khulaningwenya2,
Thank you so much for taking my call today.
On behalf of Virgin Active I would like to apologise for the inconvenience caused.
As discussed, I have sent your details to the club manager at Soweto, Zanele. She will arrange that our sales manager meets with you on Saturday to get your corporate contract done correctly.
Should you require any further assistance, please feel free to contact me again.
Regards
Robyn
Thank you so much for taking my call today.
On behalf of Virgin Active I would like to apologise for the inconvenience caused.
As discussed, I have sent your details to the club manager at Soweto, Zanele. She will arrange that our sales manager meets with you on Saturday to get your corporate contract done correctly.
Should you require any further assistance, please feel free to contact me again.
Regards
Robyn