1 reviews | Active since Jul 2015
DISSAPOINTED AND VERY MUCH DISGUSTED!
The treatment i received at Virgin active KLOOF DURBAN is very prejudice! Four ladies involved in an argument at the change rooms and the outcome is only 2 of them get warnings and surprisingly I'm suspended from entering any VA club, by their head office im being told! Before they could even hear my side of the story in a form of an interview, and only after i enquire about not being interviewed they then ask to see me but then suspend me AGAIN!.. I paid by debit order an Amount of R575 as a classic member,i then get kicked out just like that...(suspended without any warning!!) in the middle of May so i forfeit the rest of the money i had already paid! How PATHETIC! I feel VA kloof manager is very biased,taking to account the way this case was handled ( 2 black ladies get suspended including me, other two only get warnings, having no grounds as to how they came up with such verdict when asked, i forfeit my money for the month of MAY and i was shoved with a letter of suspension for 6 MONTHS!! not to set foot on any Virgin active club!<br> <br> Ive never seen such unfair treatment in my life! Being judged before being able to state my side of the story,IM AM VERY MUCH DISAPPOINTED with VA
Thank you so much for taking my call today.
After liaising with our Legal team, it has been confirmed that the incident has been fully investigated and the correct procedures have been followed before the sanction was given.
We have however processed a refund for the pro - rata fee for the month of June 2015 and the funds should reflect within 48 to 72 working hours.
Kindest regards
Robyn
Thank you so much for taking my call today.
After liaising with our Legal team, it has been confirmed that the incident has been fully investigated and the correct procedures have been followed before the sanction was given.
We have however processed a refund for the pro - rata fee for the month of June 2015 and the funds should reflect within 48 to 72 working hours.
Kindest regards
Robyn
