Dissapointed and money lost through lack of communication with Virgin Active Gym and their consultants and managers

Can't believe this has to be my first post...

For many years I’ve been a loyal and happy customer of Virgin Active Gym, I’ve been to their various branch types and was not disappointed. But unfortunately, I needed to end that relationship and left with such disappointment. It's been 3 to 4 months that I have tried to cancel my membership and “deactivate” my Discovery Vitality with Virgin Active but sadly came out to be the loser in the end. I have lost money, countless airtime, and time spent on the phone the past couple of months due to the lack of communication, support, and interest from the Virgin Active Call Center personnel from their consultants to their managers. I really don’t understand why no sort of reference can be sent to a customer, even one who is trying to leave, as not only proof but so that you don’t have to plead your case every time you call and then still be told they will follow up with the previous consultant that I spoke to and get back to you which they never do. If there was ever an opportunity for me to go back and join, which I considered, that is no longer the case all the good memories and relationships made with fellow Virgin Active gym goers and staff are not worth the experience I have been through.

Let's see how fast they contact me now to try to resolve or assist me…