Dissapoined by dishonesty and lack of customer service of Virgin group

I went to Virgin Active Cascades to get a time for swimming the Midmar. The receptionist advised that I have to see a sales consultant. The sales consultant said that I dont have to pay for the day they are running a promotion that if you join now the first two months are free. This guy never mentioned the words contract or linked any time period to it. My team mate was with me and can witness to this. I also did not receive any documentation. When I called to cancel I was notified that I have a 24 month contract and I have to sort it out with the club. We went there, the manager said that the sales consultant no longer works there and he will have to get his feedback, 2 months later NOTHING has been done, the manager says it is not his problem I have to sort it out with the sales consultant who is now with another branch. Head office has referred this to the KZN regional manager who has not bothered to contact me. This is an ******* transaction, I feel cheated and dissappointed by the dishonesty and lack of customer service of the Virgin group.