LN
Lindeni N

1 reviews | Active since Sept 2014

09 Mar 2015, 11:57

Disrespect

These consultants came to our offices promising that if you join before end of January you will only pay R90.00 joining fee and no card fee plus you will get free eating plan and bag.<br> That didn't happen instead in February I was charged for a card fee and no bag or eating plan. When I contacted them Gary shifted the blame to the multiply division which is under Momentum and he promised to deliver the bag and eating plan on Friday 06/03/2015. That also didn't happen instead when I called the office Rebecca said he was not in and they will contact me to this date nobody has contacted.<br> What annoys me most is the level of disrespect they have shown. If this is how Virgin active has taught them to treat the clients I am sorry I cannot tolerate that and if the matter is not resolved within 24hrs I'll have to ask for my money back and cancel the contract as it shows that Virgin Active doesn't appreciate my money or maybe they are prejudice

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Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply09 Mar 2015, 15:15
Official
Hello lindi@joy,

I have tried to contact you on your mobile to discuss your concerns further, unfortunately I was directed to your voice mail which did not allow me to leave a voice message.

I will make contact via email, so please look out for my communication through this line.

I look forward to speaking to you soonest.

Kind Regards

Chris Morgan