Disregard for customers

Around 10 September I complained to Virgin Active on Facebook about the loud music at the Honeydew Virgin Active and the attitude of the Club General Manager when I asked her to turn the volume down. Following my complaint on Facebook the volume issue was resolved. However on 17 October I received a message from the Honeydew Club Manager with the following subject "If the music's too loud, you're too meh Deon". Since then the music volume is back to being loud. When I asked at the reception today if the volume could please be reduced a little bit the response that I received was that the staff are not allowed to adjust the volume. At the time when I received the email mentioned above I tried not to take it personal thinking that it was just part of a promotion since it was advertising a fitness event however, I checked with my sister who is also a member and she did not receive a similar message. May I please request that the issue of volume be investigated and the subject wording of the email mentioned above.