Dishonest Virgin Active South Africa Rescinds offer after collecting full payment from clients

We are visiting Cape Town for an unspecified time, so We signed up at the nearest Virgin Active on a monthly subscription, which we have renewed each month since May 2024. We also enjoyed the weekly rewards and benefits. As of 01 September 2024 virgin Active increased the monthly fee from R950pm (which included the supply of R280 each worth of monthly rewards) to R1350 and removed the benefits, which essentially amounts to almost 100% increase. However, Virgin Active did not advise their clients in advance of the changes iro of the benefits being withheld. Infact none of their staff are aware of these changes because for 1 month I have repeatedly queried the matter with the local gym and no-one has been able to assist me & when I renewed the subscription this morning, the sales person still thinks we are going to be earning the rewards. I phoned Virgin Active Head Office yesterday and they assured me, on a recorded telephone discussion, that they would give me our September rewards if we first renewed the subscriptions for another month. So this morning I paid for 2x R1350 for October subscriptions. then this afternoon I receive an email advising me that I "do not qualify for the rewards/benefits" in question. Yesterday the call centre lady told I must first renew my subscription, then they would provide the 2x R280 rewards. After receiving a further 2x R1350, Virgin Active has changed their and rescinds on what they said yesterday. This is *******!!!!!!! Besides a false sale, surely Virgin Active is obligated to provide Clients with a months notice of changes. Not even their staff are aware of the changes, because not even the local manager knows what's going on with the rewards. If the managers haven't been informed, certainly not have the clients!!!!