Dishonest Virgin Active

Stay away from Virgin Active. Myself and my wife decided to cancel our membership. We came to agreement with Virgin Active to pay monthly amount until February 2019 and at that stage to make up our minds and either continue or inform them of final cancellation with no further payments. We notify Virgin Active of our decision of canceling and received email with confirmation of the cancellation. I was away from SA and only now realized that Virgin Active started using the debit order and debited me already twice for full membership. They agree this is incorrect debit and going to "escalate" the complaint. In my books it is a ***** and escalating is another word for delaying. Whenever I had dealing with the Virgin Active in the past, they were uncooperative. Their false friendliness on the phone is laced with artificial sweetener. As a client I expect efficiency, not clowns. They hide behind big wall of no direct email or phone.