Dishonest member and Being done a favour to be allowed to have a membership

Good day

Hope this find you well. Yesterday I had the opportunity to be called a dishonest person and actually deserve to be banned from ever having a membership of Virgin Active. This is actually a disappoint having to be a member since 2011.

This all happened in Virgin Active Hennopark when I followed up on my membership being a public membership instead of a Vitality Membership when on sign up I stated my membership to be a Vitality Membership. I was made to join a public membership in July, paid all the fees requested and when the 1st debit order, I immediately queried the membership as i know that I should have had 75%, I was reassured that the is an error on the system and it will be fixed, I would be switched to the correct membership as soon as the error is fixed. I had to query Vitality on my own until it got sorted as the consultant explained that the error was in the backend of the Virgin Active and Vitality systems.

After paying R200 joining fee and R380 Membership fees, I am told to pay R480 for Vitality activation fee. Unfortunately, my argument and disappointment is that I was made to join a wrong membership after repeatedly advised that I am on Vitality and my intentions was to join the Vitality Membership. All cost should be bared by me, and that I am being done a favour to be allowed to have a membership in the 1st place.

I cannot be made to pay a membership just to pass time and be made to correct the consultants' mistakes by paying more and more. I humbly request for a refund and be loaded on the right membership as I have always wanted in the 1st place.

Mostly I request a formal apology to be called a "dishonest person" in an open area where members had full view and hear the conversation.