***********, DISHONEST, and HORRIBLE SERVICE

Cancelled my gym membership 2-3 years ago and have photographic proof that my account is paid in full. Received an sms this morning saying I have an outstanding amount due, and do you think I can get any straight answers out of the Virgin Active staff (Cradlestone branch)? NO. I have to phone out my airtime and waste my morning. No manager available; they don't phone back (*********** staff who lie themselves into a corner yet double down).