DISGUSTING VIRGIN ACTIVE SA SERVICE!!!

Been trying for 2 months to get hold of Virgin Active to cancel my monthly debit order. Their call center refers you to the site which has absolutely no details! I've also emailed the address they suggest and received no response! Also submitted my details for the contact me back, no response! Finally cancelled the account was promised I'd pay only R56,19 as the administrative cancellation fee. I was then debited for R673 and of course spent another 7 days trying to get hold of someone. The call center number either doesn't work or you hold on forever just to be cut off by a call center agent. I'm disgusted and want a refund of my exorbitant cancellation fee! There should be no cancellation fee, I am on month to month and have not been going to the gym at all!