Disgusting services and very Misleading

The branch in the Little Falls in Roodepoort. The service at virgin active is disgusting and very disappointing. First of all, they mislead me by telling me that if we sign up today we get two months free but in the first month of being part of the virgin active they took out the money from my account, on top of that it was the wrong amount that was promised. We went had to go to the branch and ask for assists in this matter. They said that the sales manager will phone us back, it has been two weeks and still no phone call from the sales manager. we went in today to see the sale manager but he was not available and another worker told us that he will try and get the sales manager to call us by the end of the day. IT'S THE END OF THE DAY!!!!!! and no phone call. How long will this issue be resolved? and how long are going to waste my time? Not nice getting calls from their accounts department saying that I owe them money. but there is no money to be owed, to begin with. I have gotten about 10 calls this week after the 5th call I would consider that as harassment. firstly we were misled and we don't receive the service that was promised.