Disgusting Service: Virgin Active Steenberg

I am a member of Virgin Active Steenberg for a a few months now. I have asked them from the beginning to sort out my issue where my points is not reflecting for Vitality. In the beginning it was an issue with Virgin systems, which I was ok with but now its months later, the system issues have been sorted but my wife and I points have not yet been sorted. They keep saying I should follow up with Discovery, and when I follow up with Discovery, they say I should follow up with Virgin as its an issue with Virgin. I have told everyone at the front desk, and no one gives me an answer, they just say they will follow up and they never do.

I have spoken to everyone at the front desk, including managers, and every time I ask them to give me feedback, they either give me attitude or never give me feedback. I hate the service I am given by every single person in the front desk. I am planning now to take this further so I can potentially cancel my contract, because I have had nothing but unpleasant service at Virgin Active Steenberg. They actually make you not want to go gym there because of their pathetic service.