Disgusting service from Virgin Active

I joined Virgin active on one of these promotions in January and the arrangement was in place for my joining activation fee to be paid in two months first payment was made of about R500 and my first months premium debited, I subsequently was told to ensure that half of the activation fee is paid to avoid a full deduction of the activation fee however i was still debited ontop of that, The inconvenience and frustration this has caused, i have had some debit orders bounce due to Virgin active double debiting me, which impacts my credit record.

I have called and was assured that the reversal would be done by Monday, Three days later and nothing has been done.

This is ridiculous and in all honesty their competitors are way better on member experience and service delivery-due to this experience i want to cancel anything and everything that has to do with Virgin active- I have heard of appalling service from Virgin active but now have first hand experience