Disgusting Service from Sales Agent, and Manager

I signed up with virgin active on the 08th of Jan 2016. and unfortunately dealt with Yasser Essop. Yasser assured me that this was a month to month contract and that if I had to cancel there would be no fees I would be liable for. Sadly enough when I called the VA Headoffice in Cape Town on Monday last week, they told me that I am liable for 40% of the contract amount. I called the Rooihuiskraal club immediately and asked to speak to a manger, and I was put through to Ephraim , who advised that I had to wait for the system to come back on before he could assist me with anything. I then called 3 days after for feedback and was told that he had numerous complaints to sort out and that he would get to mine eventually. Yasser admitted that he only told my boyfriend about the cancellation fee and thought that he would have mentioned it to me. Yasser and Ephraim, Please refer to CONSUMER RIGHT NO.4 of the CPA, and also RIGHT NO.3 Disclosure of T's and C's, and the right to retain and NOT pay for unsolicited goods or services respectively. Cobus Van Den Berg seems to be more helpful, hopefully they are online now so we can resolve this.