Disgusting Service from Head Office

I have been unemployed since Jan 2022 and requested that our gym services be cancelled in January already as my situation did not allow me to make any further payments. I just got a call, 5 months later, to hear our services have never been cancelled and they are now demanding payment. The person from Virgin Active Head Office told me some lame story about how they are unable to cancel memberships and when I reitterated my financial and employment position he got annoyed and hung up in my ear. This is unacceptale service! Why am I liable for outstanding payments when I cancelled my service on time. Do you want me to draw money from a rock! :-(