Disgusting service.

It’s almost 2 weeks since I was left with a bad taste in my mouth by the appalling service I received fro Virgin Active receptionist in Overport, she was so rude to me and my partner because her membership was not yet loaded onto the system but I had a blue contract paper to show the members was in progress she dismiss Me and spoke over me all the time not willing to listen as she told me we would not access the club if the membership was not on the system and she does not know why I’m handing her a contract paper what must she do with it even without explaining. I have complained on Twitter but their response is slow. The receptionists name is Snezzy Hlophe. Thank God for Thobani who was the manager on duty as he handled the matter professionally after I asked for the manager. I reported the matter to him as well but until today nothing has been done. I’m disgusted with the service, you would swear it comes at a cheap price. Upon doing some research apparently the receptionist is known for her antics and the managers are doing nothing about her behaviour.