DISGUSTING SERVICE

I have app**** through vitality to join Virgin Active. This is a battle for 2 months already. I have been talking with about 6 different agents. I even signed a contract with Virginia on her WhatsApp on 21 February. It was confirmed, and all was good. I went to the club in Sunward Park just to be told that I owe the club money from 2011 - which is 12 years ago! Is this even legal? The agent then asked me to pay R400 of the outstanding amount from 12 years ago. In the meantime, I have talking to 3 agents, and they could not find my membership on the system, or that I have app****. I tried to use the special that was running for February, which I clearly lost now. I am so disappointed in the poor service that I am not even in the mood to join anymore and are opting for other options. I will also let Discovery know that they are dealing with a very unprofessional institution. This is really bad service - am I the only one??? I am of the opinion that you will be losing some serious business if this continues.