YA
Yumna A

1 reviews | Active since Jun 2016

16 Jun 2016, 10:20

Disgusting service

<p>i requested for my gym membership to be frozen in March as I'm too sick to gym. I have breast cancer and I'm undergoing chemotherapy . But virgin active is still deducting the full amount . I'm not working and they still trying to deduct all the time. And I'm getting charged bank fees.</p>

0
Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply17 Jun 2016, 09:53
Official

Thank you for taking the time to talk to me.

Please accept our apologies for the inconvenience.

As per our conversation, we have rectified your membership and you should not be caused any further inconvenience.

Please feel free to contact me should you require any further assistance.

Kind Regards,

Tracy-Lee