DISGUSTING SERVICE!!!

Last year one of my debit orders never came off. Without notice VA tried to debit my account numerous times without notice or warning. I was opening up a new bank account so there were no funds available in that account. I got stuck with roughly R300 return fees. I did not complain. I simply called in to schedule a payment for the outstanding funds. For some reason the call center said I could not speak to them as my wife was the main member. News to me as all the debits come off of my account. I did not argue and got her on the phone. She asked for the call center agent to confirm the amount that was owing. They gave a figure of around R600 stating that this was for her as well as myself. The money was successfully deducted. End of that month comes as I'm being told I am still in arrears. Call the call center back and now the story has changed. The money I paid was only for my wife. My wife asked they pull the call and resolve the issue. We have called back COUNTLESS times requesting this be completed. Nobody ever gets back to us after we are promised this will be resolved and supervisors will be in touch with us. This needs to get done now I am done waiting weeks for answers!